Shipping policy
At Prints of Peace, we carefully prepare and package each order before it leaves our hands. Please review the information below so you know what to expect when placing your order.
Processing Time
Most orders are processed and shipped within 5–7 business days. Business days are Monday through Friday and do not include weekends or U.S. holidays.
The business day after your order is placed is considered Day 1 of processing. For example, if you place an order on Friday, Monday will normally be the first processing day unless Monday is a U.S. holiday.
Please note that shipping transit time is additional to processing time. During holidays, sales, or other high-volume periods, processing and carrier transit times may take longer, so we encourage you to order early.
Multiple Shipments
Orders containing different types of products may be shipped separately. If your order is divided into multiple shipments, you may receive more than one tracking number.
Lost or Missing Packages
Once your package has been accepted by the shipping carrier, delivery is handled by that carrier.
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, your local post office, or the applicable shipping carrier.
Please also email customerservice@printsofpeacedesigns.com within 48 hours so we can review the shipment information and assist with filing a carrier claim when appropriate.
Prints of Peace cannot guarantee replacement or reimbursement for packages that are lost, stolen, misdelivered, or marked as delivered by the carrier. Any reimbursement or replacement related to carrier loss may be subject to the carrier’s investigation and claim approval.
Packages Damaged During Shipping
We carefully inspect and package orders before shipment. Prints of Peace is not responsible for damage caused by the shipping carrier while a package is in transit.
If your package arrives damaged, please contact us within 3 days of delivery and provide photos of:
- the damaged item
- the shipping box or mailer
- any visible damage to the packaging
- the shipping label
Please keep all original packaging, as the carrier may require it during the claims process.
We will assist with the information needed to file a claim with the carrier. Replacement or reimbursement for carrier-related damage is subject to the carrier’s claim approval and is not guaranteed by Prints of Peace.
If you receive an incorrect item, defective product, or an item that was damaged before shipment due to an error on our part, please contact us so we can make it right.
Returns & Size Exchanges
Eligible standard merchandise may be exchanged for a different size within 14 days of delivery, provided the item is unworn, unwashed, unused, and in its original condition.
Custom, personalized, embroidered, and special-order merchandise is final sale unless there is an error on our part.
Please review our full Returns & Exchanges Policy for additional details.
Questions?
Email us at customerservice@printsofpeacedesigns.com